support.esilaw.comLaw Firm Software - Billing, Time Tracking, Accounting and Practice Management Software for Law Firm

Contact Support • 1-800-268-7580 Try ESILAW 360 Menu NEWS What’s new GET HELP Knowledgebase, tutorials, training ORDER Licenses & upgrades SERVICES Additional services MY ACCOUNT Log in to your 360 account What’s New at ESILAW Latest News Archived News 9/20/2019 - New Automated Attendant At Dye & Durham customer service is a top priority. To help improve response times for sales and technical support we’ve implemented a new automated attendant phone system, similar to many other businesses. When you call for sales, support or account inquiries, you will be routed based on the options you select. This new system will eliminate the need to remain on hold and will allow us to respond to calls more quickly. If you are calling for technical support or have an urgent issue we recommend using the online form to submit a support request. To access the web form visit https://www.esilaw.com/support.html . We’ll continue to refine and improve this system based on customer feedback and thank you in advance for your patience. 9/5/2018 - We have a new mailing address Exciting things are happening at ESI Software Inc. and we want to share some important news with you. The recent acquisition of ESILAW by Dye & Durham is going to continue fueling growth, making a move to a new facility necessary in order to join the Dye & Durham team. As of September 10th, 2018 we will be located at the following Vancouver location: ESI Software, Inc. Suite 200 - 890 West Pender Street Vancouver, BC V6C 1J9 Our phone numbers and hours will remain the same and you should not experience any interruption in service. We look forward to serving you from our new location. 8/1/2018 - Dye & Durham Acquires ESILAW Dear customers, am reaching out to you to share some exciting information. Today, it was announced that Dye & Durham I Corporation, has acquired full ownership of ESI Software Inc. With offices in Vancouver and Toronto and the U.K., Dye & Durham is a leading provider of easy-to-use legal software and technology enabled services. Dye & Durham acquisition of ESILaw complements its core business and it is consistent with its strategy to add value to existing and new customers. Dye & Durham’s experienced management team will ensure the ongoing innovation and evolution of ESILaw products and future solutions. ESILaw is now a wholly owned subsidiary of Dye & Durham, a stand-alone company that will continue to operate out of Vancouver and deliver the superior products and services that you have come to expect from us. Richard Bath, President of ESI Software Inc. said "ESILaw is a well-known and respected player in the Canadian Legal community. With Dye & Durham quickly becoming the leading technology company in the legal services industry, we are very excited to become part of the D&D team." Richard added, "The cultures of these companies are very similar: A constant focus on innovation and a commitment to exceptional customer service." For you it is business as usual for both ESILAW users and suppliers. Please reach out in the coming days if you have any questions by contacting us via phone or email at 1-888-663-4545, 1-604-990-1779 or sales@esilaw.com . Click here to view the official press release. Sincerely, Richard Bath President About Dye & Durham Dye & Durham Corporation is a leading developer of software and technology solutions designed to maximize efficiency and increase productivity for legal and business professionals. With a commitment to innovation, the company has grown to 200 employees in Canada and the United Kingdom and serves blue chip customers including many of Canada’s largest legal firms, financial institutions, and government organizations. Dye & Durham’s Chief Executive Officer, Matt Proud, was recognized as one of Canada’s Top 40 Under 40 honorees for 2018. Additional information can be found at www.dyedurham.com. 12/14/2017 - Happy Holidays and Christmas Hours! We would like to thank all of customers for their continued support and wish all of you a wonderful holiday season and all the best in the new year! Please note our hours of operation over the Christmas holidays: December 22nd - 8AM to 12PM December 25th Closed December 26th - Closed December 27th - 8AM to 5PM December 28th - 8AM to 5PM December 29th - 8AM to 12PM 12/1/2016 - Happy Holidays and Christmas Hours We would like to wish all of our valued customers a wonderful holiday season and all the best in the new year. Please note our hours of operation over the Christmas holidays: December 23rd - 8AM to 11AM December 26th - Closed December 30th - 8AM to 12PM January 2nd - Closed 4/18/2016 - Update on US Release of ESILAW 360 While we have not yet released the US version of ESILAW 360, we will be doing so later this year. As we continue to refine the product and make the necessary changes we are sure you will appreciate being rewarded with a very functional and stable solution when it is ready for release. Thank you in advance for your patience as we continue to work towards making ESILAW 360 ready for our US customers. 4/18/2016 - ESILAW 2015 Hotfix 2 Available for Download We’ve recently released a minor hotfix for ESILAW 2015. This latest hotfix addresses a few minor issues reported by end users. To download and install the hotfix ensure you are running ESILAW 2015.1.1 and use the Check for Updates and Install Updates features in the software. Questions regarding the hotfix can be directed to sales or support . 4/18/2016 - Development update for ESILAW 360 As you may have noticed we have been releasing weekly updates to ESILAW 360 over the past several weeks to provide you with new time-saving features as quickly as possible and to address reported issues in a timely manner. We will continue to release these weekly updates for the next several weeks to ensure you receive new features and fixes as soon as they are ready for release. As summer approaches, we’ll move towards a new release schedule whereby updates will likely be released once or twice a month. We thank you for your tremendous feedback and suggestions and will be adding a lot of the great ideas we have received to the product in the near future. We encourage you to continue sending us your suggestions as they will help us improve ESILAW 360 and help us continue to build a robust, time-saving solution for everyone. The most recent features we have added to ESILAW 360 include general and trust cheque requisitions, an interest calculation option for statements, a bill of costs report, custom fields, and email functionality for bills and statements. If you aren’t familiar with these new features you can learn more about them by clicking here . 2/12/2016 - Just released - major update to ESILAW 360 We’ve just released our first major update in 2016 for ESILAW 360. This latest release includes new features such as emailing bills, an email manager for bills, customizable forms for e-bills, custom fields with the ability to create field sets by type of law, and alerts. We’ve also fixed many of the reported issues and thank you for your electronic submissions as they help us to greatly improve 360. In addition, we’ve made some major changes that ensure clients with very large databases with upwards of a few million transactions experience amazing application performance! Coming soon are the following features; disbursement import (cost recovery), a significantly enhanced limitation diary feature, lawyer and G/L budgets, interest on statements, e-Statements (e-mailing statements), cheque requisitions and a whole lot more. More importantly, we’ll be working on the US release shortly and will have a lot of great things to offer your law firm by summer. 12/10/2015 - Merry Christmas to Our Valued Customers! We’d like to wish all of our customers a very merry Christmas and a prosperous new year and we thank you for your continued business! There are a lot of great things coming in 2016,...